Shipping&Delivery

SHIPPING & DELIVERY POLICY

1. PROCESSING TIMES

• Standard Orders: 1-2 business days
• Custom Orders: 3-5 business days
• Holiday Periods: Add 3 days (Nov 15-Jan 5)
• Note: Business days = Mon-Fri (excludes federal holidays)

2. DOMESTIC SHIPPING (US)
Options & Timeframes:

Free Shipping:

• Orders over $50 (after discounts)
• Excludes: Heavy coats, furniture items
• Auto-applied at checkout

3. INTERNATIONAL SHIPPING
Available Regions:

• North America: Canada, Mexico
• Europe: UK, Germany, France, Italy
• Asia-Pacific: Australia, Japan, South Korea

Shipping Methods:

• Economy: 10-15 days ($9.99+)
• Priority: 5-10 days ($19.99+)
• Duties/Taxes:
• Calculated at checkout
• Customer responsibility
• No surprise fees at delivery

Restricted Items:

• Leather goods to Australia
• Down-filled coats to UK
• Military-style clothing to Germany

4. TRACKING & INSURANCE

• All shipments: Include tracking #
• Orders >$200: Automatic insurance ($500 coverage)
• Notification: SMS/email at key milestones

5. DELIVERY ISSUES
Failed Deliveries:

• 3 delivery attempts
• Held at local facility for 7 days
• Returned after 10 days (return fees apply)

Address Errors:

• Customer responsibility: Verify at checkout
• Address correction fee: $5.00
• Rerouting fee: $15.00

6. SPECIAL CIRCUMSTANCES
Remote Areas:

• Extended delivery times (add 3-5 days)
• Additional fees may apply:
• Alaska/Hawaii: +$8.00
• Puerto Rico: +$12.00

Force Majeure:
Not responsible for delays due to:

• Natural disasters
• Customs inspections
• Labor strikes
• Pandemic restrictions

7. HOLIDAY SCHEDULE
Peak Season Deadlines:

• Christmas: Order by Dec 12 (standard) / Dec 20 (express)
• Valentine’s Day: Order by Feb 5
• Memorial Day: Order by May 15

Warehouse Closures:

• New Year’s Day
• Independence Day
• Thanksgiving + Friday
• Christmas Day

8. CONTACT

• Tracking Issues: support@gacaro.ai (response in 2hr)
• Delivery Exceptions: +(1) 9299249063